Return & Refund Policy

We offer a 60-day return policy. You have 60 days from the date your order is delivered to request a return, subject to the conditions below.

Complete Hair Reset System — 60-Day Money-Back Guarantee

The showerhead included with the Complete Hair Reset System is covered by a 60-day money-back guarantee.

If you are not satisfied with the showerhead, you may contact us within 60 days of delivery to request a refund for the showerhead, subject to the terms of this policy.

This money-back guarantee applies to the showerhead only. It does not apply to cosmetic, personal-care, consumable, or hygiene products included in the Complete Hair Reset System.

Return Eligibility

To be eligible for a return, the item must be in the same condition that you received it and, where applicable, in its original packaging.

You are responsible for return shipping costs unless the item arrived damaged or defective.

Certain products may not be eligible for return once opened or used for hygiene, cosmetic, personal-care, or product-safety reasons. Where applicable, these restrictions will be clearly stated on the relevant product page or at the time of purchase.

For products that require original packaging for a return, the full refund may require the original packaging, inserts, accessories, and included components to be returned.

Customers may inspect or handle products to the extent reasonably necessary to determine whether they are suitable for purchase.

Where permitted by law, refunds may be reduced where the value of an item has been diminished due to handling or use beyond what would reasonably be necessary to inspect the product.

How To Start A Return Or Exchange

To request a return or exchange, email hello@veltrabody.com within the applicable return period.

Please include:

• Your order number

• The reason for your return

• Photos of the product where relevant

We may request additional photos or a short video to help us assess the request.

Our team will respond within 24–48 hours with the next steps.

Please wait for return approval before sending your item back.

Return Address

Once your return has been approved, we will provide the appropriate return address.

Please do not send products to an address other than the one provided by our team.

Return Packaging Guidelines

Where applicable, please return the product with:

• Original packaging

• Inserts and accessories

• All included components

Products should be securely packaged to prevent damage during transit.

Returns may be refused where required packaging is missing or the product has been damaged due to inadequate packaging or handling.

Return Fees

Return Situation	Return Shipping
Cancelled in transit	Based on courier and distance
Same condition as received, original packaging	Customer responsibility
Defective or damaged product	Covered by Veltra
Product not in eligible condition	Not eligible
Product returned without required original packaging	Not eligible

Customers are responsible for return shipping unless the product arrived damaged or defective.

Defective Or Damaged Products

If your product arrives defective or damaged, please contact us as soon as possible.

Please email hello@veltrabody.com with:

• Your order number

• Photos showing the issue

• Photos of the product and packaging

• Any other relevant information

We may request a short video to help diagnose the issue.

Please notify us within 7 days of delivery where possible. Claims submitted later may still be assessed depending on the circumstances and applicable consumer rights.

Depending on the situation, we may offer a replacement or return.

We reserve the right to assess claims and may decline requests where damage or defects appear to have resulted from misuse, improper handling, normal wear and tear, or failure to follow product instructions.

We may request that the product be returned for inspection.

Nothing in this policy limits any statutory consumer rights that cannot legally be excluded.

Incorrect Product

If you receive the wrong product, please contact us within 7 days of delivery with your order number and photos of the item received.

We will review the issue and provide an appropriate replacement or return solution at no additional cost where the error was ours.

Order Never Arrived

If your order has not arrived within 15 business days of shipment, please contact us.

We will investigate the shipment and, depending on the circumstances, may offer a replacement, reshipment, or refund in accordance with our policies and applicable consumer rights.

Incorrect Or Incomplete Address

Please carefully verify your shipping address before completing your order.

Once an order has been processed, we may not be able to change the shipping address.

If an order is returned because an incorrect or incomplete address was provided, any original shipping costs may be non-refundable and additional shipping costs may apply for reshipment.

If an order is lost due to an incorrect or incomplete address provided at checkout, a refund or reshipment may not be available.

Cancellations

Once an order has been processed or dispatched, we may not be able to cancel it.

If the order has already been processed or shipped, the request may need to be handled under our return policy and applicable consumer rights.

Refund Processing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will generally be processed within 7–14 business days.

If a return does not meet the requirements of this policy, we may decline the refund or, where appropriate, offer to return the product to you at your expense.

Late Or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please first check with your bank or payment provider.

Processing times can vary depending on your payment method and financial institution.

If you still have not received your refund, contact hello@veltrabody.com.

Business Information

Company: Onyx Elysium LLC T/A Veltra Body
Business Registration No.: 2026-001942622
Email: hello@veltrabody.com
Phone: +1 (917) 590-8103
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, US
Hours: Monday–Friday, 8 AM–6 PM Mountain Time
Typical Response Time: 24–48 hours